Customer Service

Shipping Policy

Processing Time

All orders are processed within 1 business day. Orders placed before 1pm AEST on a business day are dispatched the same day from our Australian warehouse.

Delivery Options

We ship Australia-wide via Australia Post Express and StarTrack. Standard delivery typically arrives within 2–5 business days. Metro orders often arrive next business day.

Shipping Rates

  • Express shipping flat rate: $14.95
  • FREE express shipping on orders over $150

Discreet Packaging

Every order ships in plain, unbranded packaging with no external markings. A signature is required on delivery to confirm the recipient is 18+.

Order Tracking

Once dispatched, you'll receive a tracking number by email. Use it on the Australia Post or StarTrack website to follow your parcel in real time.